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Privacy Policy

Effective Date: October 27, 2025 | Last Updated: October 27, 2025

1. Introduction

This Privacy Policy describes how Task Rescue LLC, doing business as GaiaOps ("GaiaOps," "we," "us," or "our"), collects, uses, shares, and protects information when you visit or use our website at https://gaiaops.io (the "Site") or engage with our services.

Task Rescue LLC is a Delaware limited liability company with its principal place of business serving clients primarily in the Pacific Standard Time zone. We specialize in digital operations consulting for environmental consultancies.

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site or services.

For questions about this Privacy Policy, please contact us at https://gaiaops.io/contact.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

  • Schedule a consultation or meeting through our booking system (Calendly)
  • Fill out contact forms on our Site
  • Subscribe to our newsletter or marketing communications
  • Engage with our services as a client
  • Communicate with us via email or other channels

This information may include:

  • Full name (first and last name)
  • Email address
  • Phone number
  • Company name and job title
  • Information about your business needs and challenges
  • Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing behavior, including:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Information: Pages visited, time spent on pages, links clicked, referring website
  • Location Information: General geographic location based on IP address
  • Technical Information: Browser settings, time zone, language preferences

We collect this information through cookies, web beacons, and similar tracking technologies. See Section 8 for more details about cookies.

2.3 Information from Third Parties

We may receive information about you from third-party services we use to operate our business, including:

  • Scheduling platforms (Calendly) that facilitate meeting bookings
  • Payment processors (Stripe) for subscription and payment management
  • Project management tools (ClickUp) for service delivery
  • Analytics providers that help us understand how visitors use our Site

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services:

  • Schedule and confirm consultations and meetings
  • Deliver our digital operations consulting services
  • Process payments and manage subscriptions
  • Communicate about service delivery and project updates
  • Provide customer support and respond to inquiries

To Improve Our Business:

  • Understand how visitors use our Site and services
  • Analyze trends and optimize our website experience
  • Develop new features and service offerings
  • Conduct research and analytics

To Communicate With You:

  • Send booking confirmations and reminders
  • Provide service updates and important notices
  • Share educational content, newsletters, and marketing communications (with your consent)
  • Respond to your questions and requests

For Legal and Security Purposes:

  • Comply with legal obligations and regulatory requirements
  • Protect against fraud, abuse, and security threats
  • Enforce our Terms of Service and other agreements
  • Resolve disputes and investigate complaints

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your information in the following limited circumstances:

Service Providers:

We share information with trusted third-party service providers who assist us in operating our business, including:

  • Calendly (scheduling and calendar management)
  • Stripe (payment processing and subscription billing)
  • ClickUp (project management and service delivery)
  • Email service providers (for communications)
  • Web hosting providers (Sevalla/Vercel)
  • Analytics providers (for website optimization)

These service providers are contractually obligated to protect your information and may only use it to provide services to us.

Business Transfers:

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our Site before your information becomes subject to a different privacy policy.

Legal Requirements:

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose information to:

  • Comply with legal process or court orders
  • Protect our rights, property, or safety
  • Prevent fraud or other illegal activities
  • Enforce our Terms of Service

With Your Consent:

We may share your information with third parties when you have given us explicit permission to do so.

5. Your Privacy Rights

5.1 General Rights

You have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.

Correction: You may request that we correct inaccurate or incomplete information.

Deletion: You may request that we delete your personal information, subject to certain exceptions (such as legal obligations to retain records).

Objection: You may object to certain processing of your information, such as marketing communications.

Portability: You may request that we provide your information in a structured, machine-readable format.

To exercise these rights, please contact us at https://gaiaops.io/contact. We will respond to your request within 30 days.

5.2 California Residents Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Right to Know:

You have the right to request disclosure of:

  • The categories of personal information we collected about you
  • The categories of sources from which we collected the information
  • Our business or commercial purpose for collecting the information
  • The categories of third parties with whom we share the information
  • The specific pieces of personal information we collected about you

Right to Delete:

You have the right to request deletion of personal information we collected from you, subject to certain exceptions.

Right to Correct:

You have the right to request correction of inaccurate personal information we maintain about you.

Right to Opt-Out:

You have the right to opt-out of the sale or sharing of your personal information. Note: We do not sell or share personal information as defined under CCPA/CPRA.

Right to Limit Use of Sensitive Personal Information:

You have the right to limit our use of sensitive personal information. We do not collect or process sensitive personal information beyond what is necessary to provide our services.

Right to Non-Discrimination:

You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights.

How to Exercise Your Rights:

To exercise your CCPA/CPRA rights, please submit a request by:

We will verify your identity before processing your request. We will respond to verified requests within 45 days. If we need additional time, we will notify you and may take up to 90 days total to respond.

Authorized Agents:

You may designate an authorized agent to submit requests on your behalf. To designate an authorized agent, please provide written authorization signed by you and the authorized agent.

5.3 California Online Privacy Protection Act (CalOPPA) Compliance

CalOPPA requires us to disclose how we respond to "Do Not Track" signals and similar mechanisms.

Do Not Track Signals:

We do not currently respond to "Do Not Track" signals or other mechanisms that provide consumers with the ability to exercise choice regarding the collection of personal information about their online activities over time and across third-party websites.

Third-Party Behavioral Tracking:

Third parties may collect information about your online activities over time and across different websites when you visit our Site. We do not authorize third-party collection of personal information from children under 13.

Your CalOPPA Rights:

Under CalOPPA, California residents have the right to request information about how we share certain categories of personal information with third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure storage of data with reputable cloud service providers
  • Access controls limiting who can view or use personal information
  • Regular security assessments and updates
  • Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You provide information at your own risk.

Account Security:

If you have an account with us, you are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect unauthorized access to your account.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

  • Active Clients: We retain your information for the duration of our service relationship and for up to 7 years thereafter for tax, legal, and business purposes.
  • Prospective Clients: We retain contact information from consultations and inquiries for up to 2 years or until you request deletion.
  • Marketing Contacts: We retain newsletter and marketing list information until you unsubscribe or request deletion.
  • Website Visitors: Automatically collected information is typically retained for up to 24 months.

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior and improve your experience on our Site.

What Are Cookies:

Cookies are small text files stored on your device that help websites remember information about your visit. We use the following types of cookies:

Essential Cookies:

These cookies are necessary for our Site to function properly. They enable core functionality such as security, network management, and accessibility.

Analytics Cookies:

We may use analytics cookies to understand how visitors interact with our Site, including which pages are visited most frequently and where visitors encounter errors. This helps us improve our Site performance.

Functional Cookies:

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

Marketing Cookies:

We may use marketing cookies to show you relevant content and advertisements based on your interests (with your consent where required).

Managing Cookies:

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may limit your ability to use certain features of our Site.

You can manage your cookie preferences through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Options > Privacy & Security > Cookies
  • Safari: Preferences > Privacy > Cookies
  • Edge: Settings > Cookies and site permissions

9. Third-Party Services

9.1 Service Providers We Use

Our Site and services integrate with the following third-party services, each with their own privacy practices:

Calendly (Scheduling):

We use Calendly to schedule consultations and meetings. When you book a meeting, Calendly collects your name, email, and any information you provide. View Calendly's Privacy Policy at: https://calendly.com/privacy

Stripe (Payment Processing):

We use Stripe to process subscription payments and billing. Stripe collects payment information directly and does not share full payment details with us. View Stripe's Privacy Policy at: https://stripe.com/privacy

ClickUp (Project Management):

We use ClickUp to manage client projects and service delivery. Client information shared in ClickUp is used solely for service delivery purposes. View ClickUp's Privacy Policy at: https://clickup.com/privacy

Email Service Providers:

We use email service providers to send communications. These providers process email addresses and communication content on our behalf.

Web Hosting:

Our Site is hosted on secure servers provided by reputable hosting companies (Sevalla/Vercel) that maintain industry-standard security practices.

9.2 Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Business Transfers

In the event that GaiaOps is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will provide notice via email or prominent notice on our Site at least 30 days before any such transfer, and you will have the opportunity to exercise your rights regarding your information before the transfer takes effect.

The successor entity will be bound by the terms of this Privacy Policy unless you consent to a new privacy policy.

11. Children's Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. Our services are business-to-business (B2B) and intended for use by business professionals.

If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under 13, please contact us at https://gaiaops.io/contact.

12. International Data Transfers

GaiaOps is based in the United States, and our servers and service providers are primarily located in the United States. If you access our Site from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

The United States may have data protection laws that differ from those in your country. By using our Site and services, you consent to the transfer of your information to the United States and other jurisdictions where our service providers operate.

If you are located in the European Economic Area (EEA), we take steps to ensure appropriate safeguards are in place for international data transfers in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Updating the "Last Updated" date at the top of this Privacy Policy
  • Sending an email to the address you provided (for registered users)
  • Posting a prominent notice on our Site

We encourage you to review this Privacy Policy periodically. Your continued use of our Site after changes become effective constitutes your acceptance of the revised Privacy Policy.

Version History:

  • Version 1.0 - October 27, 2025 (Initial publication)

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Contact Form: https://gaiaops.io/contact

Website: https://gaiaops.io/contact

Mail:

Task Rescue LLC (d/b/a GaiaOps)

16192 Coastal Highway

Lewes, Delaware 19958

Response Time:

We will respond to your inquiry within 30 days. For California residents exercising CCPA/CPRA rights, we will respond within 45 days (or up to 90 days if additional time is needed, with notice).

Acknowledgment:

By using our Site and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

*This Privacy Policy was last updated on October 27, 2025 and is effective as of that date.*